What To Expect
Unfortunately some people have little confidence in plumbing services. Plumbing can often be expensive. We think it is absolutely justified that our customers expect a professionally delivered service.
At The Clean Plumber, we believe you should expect:
Quality work – Your plumbing problem should be fixed promptly and in a competent manner by a qualified plumber operating from a fully equipped van.
Cleanliness – Your plumber should leave your worksite “at least as clean as they found it”. You shouldn’t know that a plumber has been in your house except for the knowledge that your plumbing has been fixed or completed.
Punctuality – Your plumber should arrive at your premises at the time scheduled. If there is an absolutely unavoidable delay, you should be advised beforehand and compensated for your inconvenience.
Time – Your plumber should not only complete your work within the agreed schedule, they should also spend time with you clarifying and explaining the work required and discussing any issues or concerns you may have. They should never rush their work.
Absolute integrity – Your plumber should treat all your property with respect, ensure you get maximum value from their visit, charge only the agreed fees and honour all guarantees and commitments, without question.
A Personal service – Your plumber should not only solve your plumbing problem but they should also recognise the personal distress that the plumbing issue has caused you. They should treat you with complete courtesy and professionalism and leave you feeling pleased that they’ve been in your home.
Professional treatment – Your plumber should detail charges, guarantees, service commitments and special offers during initial contacts before seeking your agreement to go ahead. Your plumber should provide an unconditional guarantee that you will only be required to pay for the work they do when you are satisfied with it. As they are human, mistakes sometimes do occur. Should this situation arise, they will rectify their mistake at no cost to you.
A follow-up call – Your plumber should call you within 7 days of completing your work to ensure that you’re satisfied with both quality of work and service.
No surprises – Your plumber should explain what they intend to do and provide an estimate of any charges before they commence any work. They should do the work, meet all commitments promised, and only then charge you for it.
You should not feel surprised by these standards of service but you should be pleasantly surprised after employing The Clean Plumber.
Need a Plumber?
Call our emergency line 01284 765453