What You Should Expect From Your Plumber

Most people don't expect too much from a plumber. Plumbing's expensive.

You're paying for more than just plumbing. If plumbing was all you were

paying for, any plumber would do.

We like to think our customers aren't "most people". We believe you

deserve more - lots more.

At The Clean Plumber, we believe you should expect...

Quality Work

Your plumbing problem should be fixed as well as possible, as quickly as

possible, by a qualified plumber operating from a fully equipped van.

Punctuality

Your plumber should arrive at your premise at the time nominated. If there's an absolutely unavoidable delay, you should be advised beforehand and compensated for your inconvenience.

Cleanliness

Your plumber should leave your worksite "at least as clean as they found it". You shouldn't know that a plumber has been in your house, except for the spotless shine and pleasant aroma where they've worked.

Time

Your plumber should not only do your work within the nominated time, they should also spend time with you explaining, answering and clarifying. They should never rush their dealings with you.

Absolute Integrity

Your plumber should treat all your property with complete respect, ensure you get maximum value from their visit, charge only the agreed fees and honour all guarantees and commitments without question.

Personal Service

Your plumber should not only solve your plumbing problem but they should also recognise the personal distress that the plumbing issue has caused you. They should treat you with complete courtesy and professionalism and leave you feeling pleased that they've been at your place.

Professional Treatment

Your plumber should regard you as a professional equal. Your plumber should detail charges, guarantees, service commitments and special offers during that call before seeking your agreement to proceed. Your plumber should provide an unconditional guarantee that you'll pay for the work they do and the service they provide only when you're satisfied with it. As they are human, mistakes sometimes do occur. Should this unfortunate situation arise, they'll rectify their mistake at no cost to you.

Follow Up

Your plumber should call you within 7 days of completing your work to ensure that you're satisfied with both quality of work and service.

No Surprises

Your plumber should explain what they intend to do and provide an estimate of any charges before they commence any work. They should do it, charge for it and meet all commitments promised. You should never be surprised at any of this. But you should be pleasantly surprised after dealing with The Clean Plumber.