The Homeowner Plans

Homeowner Standard

Central Heating, Plumbing and Internal Drains, Breakdown and Maintenance Service Agreement.

Included:

• Internal Drainage within the envelope of the property.
• Plumbing from mains stopcock to taps.
• Boiler.
• Pump.
• Hot & Cold Water Cylinders.
• Motorised Valves.
• Timer.
• Programmer.
• Room Thermostats.
• Annual Boiler Service/Gas Safety Check.
• Emergency breakdowns.
• Call-outs charged at £49.00 + Vat (includes inspection, diagnosis and first 30 minutes labour).
• Labour and parts up to £200 annually and £1000 over the life of the contract.
• Priority over non-contract customers.
• Waste drainage pipes within the property.
• Leaking overflow pipes.
• Leaking radiator valves.
• The maintenance of correctly installed flexible pipes to washing machines, fridges & dishwashers.

Not Included:

• Power Flushing.
• Damage caused by sludge/limescale/other deposits.
• Internal Drains beyond where the waste pipes meets soil pipe and / or beyond the envelope of property i.e. the walls.
• Heat Expansion Vessels.
• Unlagged pipes.
• Maintenance of storage tanks more than 10 years old.
• Replacement of taps/washers within taps and stop cocks.
• Shower pumps, mixer valves, combined overflow and pop-up wastes, water filters, swimming pools & macerators.
• Cost of getting to your system where inaccessible.
• Free unlimited call-outs.
• Pre-existing faults.
• First 28 days excluded from cover.
• Replacing your boiler if it is seven years old or more.
• Heat store hot water tanks.
• Repairing or replacing appliance flues that aren't part of your boiler.
• Repairing or replacing parts of your central heating system and controls that are specifically designed for piped or electric under floor heating.