The Clean Plumber Privacy Policy

 

The Clean Plumber Ltd needs to gather and use certain information about individuals by telephone email or through our website www.thecleanplumber.co.uk.

These can include customers, suppliers, business contacts, employees and other people that the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and sorted to meet the company’s data protection standards – and to comply with the law.

 

What information does The Clean Plumber collect?

The Clean Plumber collects and processes a range of information about you as follows;

Identity Data which may include your first name, maiden name, last name, title, date of birth.

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Financial Data may include your bank account and payment card details.

Transaction Data may include details about payments between us and other details of purchases made by you

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

Why does The Clean Plumber process personal data?

The Clean Plumber has a legitimate interest in processing personal data so that we can perform the contract between us, to register you as a new customer, make appointments, send service reminders, send invoices, manage payments, fees and charges and collect and recover money owed to us .

The Clean Plumber may process personal information to manage our relationship with you which will include sending of relevant marketing and communications

In some cases, The Clean Plumber needs to process data to ensure that it is complying with its legal or regulatory obligations. The Clean Plumber may also need to process data about customers to respond to and defend against legal claims.

 

Who has access to data?

Your information may be shared internally for the purpose of sending invoices or making appointments. This includes the company directors and other admin employees and with engineers for the purposes of attending appointments at your premise.

The Clean Plumber will not share your data with third parties other than:

for the purposes of processing and storing your data where we use Commusoft, Paypal and Gocardless for whom we suggest you consult their privacy policies;

for the purposes of communicating your name and contact details to subcontractors from whom you have requested / will be expecting contact for a specific job not within our immediate remit;

for the purposes of registering warranties on your behalf with goods suppliers or for registering works notifications to relevant bodies such as Gas Safe or Oftec for products that you have purchased.

 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Your rights:

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request
  • Require The Clean Plumber to change incorrect or incomplete data
  • Require The Clean Plumber to delete or stop processing your data, for example where the data is no longer necessary for the propose of processing
  • Object to the processing of your data where The Clean Plumber is relying on its legitimate interests as the legal ground for processing

If you would like to exercise any of these rights, please contact; justask@thecleanplumber.co.uk

You will not have to pay a fee to access your personal data  unless your request is clearly unfounded, repetitive or excessive when we may charge a reasonable fee.  Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up your response.

 

If you believe that The Clean Plumber has not complied with your data protection rights, you can complain.

Need a Plumber?

Call our emergency line 01284 765453