I’m writing to thank you for your excellent work in diagnosing and repairing (including a parts run) in short order a boiler problem that had others stymied. I was particularly impressed with your professionalism in explaining the nature of the issue to me in terms that were understandable — this just increased my confidence that you were doing the right thing, which of course you were
Although the repair was not cheap, you worked with such efficiency and competence that I felt I received good value for money.
I don’t suspect you are often in need of a reference, but if you ever are, I would be happy to give you my highest recommendation — and I am not a customer so easy to satisfy.
Thank you also to Amanda for managing the logistics so well and for her so very kind and empathetic demeanor!
A. Spark, Cambridge
Absolutely brilliant service!! @thecleanplumber Jason was outstanding Today and fixed both issues within half an hour meaning we are not going to freeze our bottoms off tonight ! I highly recommend them and will be cancelling the rubbish British Gas Homecare contract who online said 9th March was first appointment and I queued on the phone for two lots of 35 mins and never got to speak to a human! Here’s to local friendly and super efficient service!
A friendly well presented plumber who arrived exactly at the time he said he would,worked diligently and left a spotless work space. It was a pleasure to meet a trades person who was totally focused on the job in hand, who was honest and up-front with the cost and furthermore, did not overcharge.
The follow up telephone call to check that we were satisfied showed that this plumber cared about his work. To say we were impressed is an understatement!
Mr and Mrs Ducker
I just wanted to say a HUGE thank you to you all for such incredible service today, it is such a relief to have had such an amazing professional service and to have the problem fixed!
We were discussing with Jason our plans for the house, and after he left my husband and I have both said that we have now (finally!!) found a plumber we feel we can really trust and we will be asking you to help us with the extension when it starts going up at the end of this year.
I needed a plumber to solve an urgent issue at my property. I had always seen “The Clean Plumber” out and about in Bury, which stuck in my mind, so gave them a call. The booking-in process was simple, with a friendly and reassuring individual taking the details. On the day of the booking, sure enough, the plumber arrived bang on time… He was friendly, courteous, and continued the reassurance, considering the issue simple to resolve. Having had to leave him to carry on whilst I went to work, he informed me that the job would be finished within 20 minutes! Following that, an invoice was promptly delivered and paid, all, again, with ease. I would thoroughly recommend The Clean Plumber and their details are firmly stored for any future requirements. Thank you guys, excellent service from a forward-thinking local company.
Mr Burke, Bury St Edmunds
The Clean Plumber has looked after our properties for many years and always responds quickly and efficiently to our needs whilst always doing a great job. The systems you use work perfectly allowing us to easily plan our day. Thank you for all that you have done and we look forward to many years of using The Clean Plumber.
Mr and Mrs Thorne, Diss
Once again we are very pleased with the work done and the products supplied by yourselves. The high standards set by Jason on the first occasion have been met by all plumbers who have worked here subsequently.
Mr Mrs Jones, Bury St Edmunds
He was on time (20 mins early, but we’d agreed that in advance), worked very cleanly, was exceptionally sensitive to the situation with my aunt and was very good at explaining what was wrong, and possible solutions and causes before he did any work.
Mr Horton, Brandon
I’d like to thank you for your recent work at my house installing a new water softener. As usual during your visit a few other small jobs arose like a blocked sink and a loose tap.
I cannot tell you what a relief it is to have a plumber who not only turns up on time when stated and true to your word are clean and tidy, but does not yet have the habit of sucking in air and leaving halfway through a job when things get tricky.
This is not the first job you have done for me and I’m sure it won’t be the last. Many thanks for all your help.
The level of service provided was extremely professional and friendly. He explained the problem and how he would repair the problem in a manner easy to understand. He was both efficient and careful of furnishings.
I just wanted to thank you for sending Paul over this afternoon. He quickly identified the problem (burst water pipe) and fixed it within about 45 minutes. He also advised me on what our next steps should be, and was very reassuring.
I’ve been so impressed by your responsiveness and the quality of your service that I had to let you know.
While I hope I don’t need to use you all that often – you’ll be top of my list of people to contact!
Thank you again
We’ve been so pleased with the standard and efficiency of your service (new bathroom). Even when unforeseen circumstances have arisen, you’ve done your utmost to resolve things quickly, thank you.
I have also really appreciated how polite, tidy and trustworthy everyone has been, all of which have made the experience much easier.
All in all, a fantastic service & good value for money, and I would certainly recommend The Clean Plumber to friends.
Heather, Bury St Edmunds
We would just like to say how impressed we were with Jordan who came, with a trainee, to replace our shower unit. he was very polite, friendly and helpful and is a credit to your organisation.
Mr and Mrs Peat
Jason – just wanted to say a huge thank you! Used the shower this morning and it was divine – total transformation!!! You succeeded when so many failed!!
Mr Robert A, Glemsford
I am writing to say how impressed I was with you promptly dealing with my plumbing and pipes over the Christmas holiday period.
By way of history, I am aware that you came to look at my house back in October last year to see the leak from the shower in the ensuite dripping through the ceiling in the garage. However, because of the wedding and costs etc. I kept putting off having something done about it.
On Boxing day just gone, I was in the garage getting some coal and realised I was being dripped on – the problem was not going to be ignored any more! So, I decided to contact The Clean Plumber without further ado.
Jason replied quickly to my emails and calls and we made an appointment for him to come to the house on the 30th of December. Jason turned up at 6pm on the dot, covered his boots with the lovely little plastic slippers, and then went about finding the source of my shower leak. This entailed cutting through a wall to get access to the pipes and thus found the problem – and fixed it. At the same time; Jason also fixed my bathroom taps, which was an outsanding job I had hoped would go away.
I would like to say thank you Jason – I now have dry coal to burn on my fire and can have a hot bath when I find the time! I now wont hestitate to call you for any future jobs as soon as they need doing!
Your service levels are second to none – prompt, clean, thorough and very recommendable. Thank you.
Thank you again for the wonderful service everything is going well and we are very happy with our hot water !!!
Mrs Shaw, Bury St Edmunds
I write to thankyou for the excellent service you offered to us when we contacted you in a week before christmas: with regards to the problems we were having with our taps.
Your response to our call for help with the taps in the bathroom was swift and ensured a solution was found within hours. Your continued input with the other bathroom taps identified the problem and solution. The frantic call later that day to resolve the unanticipated problem resulted in an even faster response within the hour from yourself. You stayed until the problem was resolved thus ensuring we were able to go to bed with the reassurance that we were not going to be flooded!
Your swiftness of response and determination to resolve the problem to our satisfaction was very much appreciated and is an excellent example of the high standards you work to.
We would wholeheartedly recommend you to anyone in need of a very competent and trustworthy plumber.
Dave and Janine Taylor
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